(THIS TEXT NEEDS TO BE REPLACED) Are all your products shippable or do some restrictions apply? Tell your customer at which point you ship out their order. Let customers know if you ship on a global basis or whether there are exclusions for certain countries or areas. Here you outline the method of transportation and possibly which specific freight companies you use. Consider publishing your rates and/or methods of calculating shipping charges. Describe any methods your customer can use to track their shipment. If you have brick and mortar locations, can customers pick up orders there. Provide locations, directions and hours of operation. Are your packing materials green? Let your customers know how to recycle them.